You can request a refund from Gaia and I am sure you will receive one. They are very customer service oriented. Just be warned I don't think the $700 Garmin device gives turn by turn. I have no interest in it so I am no expert on the product but many initial reviews were not favorable.So maybe this app really isn't for me, I was playing with the app before paying for the subscription and I was thinking that once I pay for the subscription that it would be what I needed.
As others have stated I don't need turn by turn on trails either. Having a track someone else has recorded is nice and make life the easiest but creating waypoints at key turns is just as easy.