Two members with the same #

[Citizen Rob]

When I check my member #9983 on the member search, it comes up with myself and another user. I checked the other users profile thinking that maybe he/she/they have a partial # and that isn't the case. Is there a way to correct this? I'm enclosing a copy of the certificate that I received for proof of ownership.

Thanks,

Citizen Rob
#9983

 

[Polaris Overland]

I would recommend rather than posting in the forum you contact @Michael or @Corrie through the customer service info@overlandbound.com

Pretty sure they should help you quickly as they always have if ever I had an issue

 

[Citizen Rob]

Thanks! Will do!

 

[Jimmy P]

Wow, I'm glad you posted this. It looks like I'm in the same situation, although the other user that comes up with my member number doesn't appear to actually be a member when you click on the link. Interesting.

 

[Polaris Overland]

This might be a glitch in the sw as it happens a lot that when I search an OB number it gives 2 results, even my own number OB#3057

It will be interesting to hear @Michael and @Corrie responses

 

[Michael]

Hey guys,

We'll resolve any member number issue we have no question! It is VERY rare we have an actual issue.

A note on how this system works: If you type in 150 it will return 150 1150 15001, etc. This is because if you are member 0315 people will likely type 315. This means more than one person will come up when you do a search. Also, folks tend to transpose numbers from time to time and think they have the same number, but do not.

Regardless, if you have an issue with your member number, do shoot an email to info@overlandbound.com so we can get it srted!

Best,

M