lots of products have mishaps. How else is a company supposed to improve that product. I owned a business in the custom gun industry over 16yrs, Remington seen their fair share of recalls as like as the automotive industry has. People are quick to respond when Smittybilt has issues. I own some of Smittybilt's products: RTT, 5gal jerry can mounts, 12,000lb winch. Smittybilt made improvements on their 1st Gen RTT which introduced their 2nd Gen RTT's which I own & many do. I do not hear much grip about it , just as they made improvements on the 1st Gen Annex to the new 2nd Gen Annex huge improvements. I've seen other overland offroad companies like have recalls or problems too. I figure they will make vast huge improvements on the Scout Trailer as they done in other products. The concept of Smittybilt is about price conscientious buyers that can afford a products w\o breaking the bank.