Advocate I
Steward I
Enthusiast III
I love my smittybilt rtt. Great quality that lasts, just like other brands, except i paid a whole lot less. Call it pragmatic. They have good customer service and the tent is very durable.I Have a Smittybilt RTT, along with a bunch of other equipment from them. I would say their customer service is pretty good. Although I have been waiting 2 months on a replacement rear hatch for my Jeep's hardtop, which was on back order, they have been very prompt to answer my emails to keep me up to date on its status.
As far as the RTT, it's good for the price. I have only used it about a dozen times, but it's working well. No leaks in rain. I took it to the beach last weekend, and it held up great in sustained 30+ mph winds. Very happy with it.
Traveler I
Thank you so much for your opinions and for getting back to me.I've only had two and they were both Tuff Stuff. I upgraded to the ALPHA from the Ranger not long ago. I really think I'm going to enjoy the hardtop much better. Upgraded ladder, interior and exterior LEDs, skylight, much easier setup/takedown. Quality seems very good. Compare the materials being used. Most, if not all, of the dealers are out west nearer to you. I would check reviews on-line and around. They pack it really good for delivery so barring any damage and reasonable wear and tear, one should get many years use. I haven't seen much mention of repairs but I suppose you could call around and ask some questions and get a feel for their customer service. BTW, Tuff Stuff does have discount codes that you can find online. At least 10% off based on what I saw. Sometimes maybe more but it's been a tight market for imports lately.
Traveler I
Thank you so much for letting me know about your experiences with Smittybuilt. I have been looking at their tents too.I Have a Smittybilt RTT, along with a bunch of other equipment from them. I would say their customer service is pretty good. Although I have been waiting 2 months on a replacement rear hatch for my Jeep's hardtop, which was on back order, they have been very prompt to answer my emails to keep me up to date on its status.
As far as the RTT, it's good for the price. I have only used it about a dozen times, but it's working well. No leaks in rain. I took it to the beach last weekend, and it held up great in sustained 30+ mph winds. Very happy with it.
Traveler I
Thank you so much for your opinions on Smittybuilt products.I love my smittybilt rtt. Great quality that lasts, just like other brands, except i paid a whole lot less. Call it pragmatic. They have good customer service and the tent is very durable.
Enthusiast III
Contributor I
Member III
Traveler I
What a beautiful set up you have! And your tent looks brand new!Have Tepui from 2016 (back when they were independent/not part of Thule). Customer service experience has been very good, verging on extraordinary based on other outdoor gear experiences. That written, it may not be the same now that they're owned by Thule.
Needed replacement part last minute before leaving on extended trip off grid. Original part failure was due to me, not manufacturer. Salesman made sure it shipped that day and upgraded the shipping without asking me or charging for it (small parts shipped in small box, but still........). Paid nothing for the part or expedited shipping.
Have 40+ nights in it. With exception of wear on the ladder and travel cover, can't tell it from new.
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Traveler I
I have found this to be so true.Most of the (higher end) RTT companies are small enough that customer service is a priority.
Traveler I
Great points and everything you said is so true! Thank you so much for your time and your opinions.It is usually pretty obvious who will be good and who to avoid during the selling process. A good company will listen to yer needs and sell what fits..... if they have nothing a great salesman will recommend you buy... xyz.... from.. abcompany.... who actually have what you want. IF the guy is trying to convince you to buy the unit covered in dust just walk. Another great way to find a great manufacturer is thru the Overland Rallies. The guys who support our activities are always there. They come to flog their wares sure but they also come to hear what we want. There are far too many manufacturers out there purely to rob us blind. Overland anything will command extra margin. And limited production means any builder NEEDS big profit to justify the risk, and building overland trailers/tents is MASSIVE risk. Find the guy you want to go for a beer with. The guy, builder, who listens to what you need, the guy who wants to talk about his other customers and does that with pride. The guy offering references without bragging, rather just as part of the conversation.
Any of these guys building overland stuff can go bankrupt overnite and your deposit will be history. Or go bankrupt after the sale and leave you with zero parts, repairs or lol warranty. Big names with multiple products like Smittybilt or ...... are a bit less risk .... maybe. Some builders have a track record, history like Tepui and are likey well established with solid financial backing ... but .... Anyone in business next year after a year of COVID is likely a good bet for stability, warranty, service.
Traveler I
I am so glad to hear that you are happy with your tent.Our tepui Ayer 2 is great.
It is my opinion that most of these tents are all made in the same 3-5 factories. When you look at the models, some are absolutely identical.
Traveler I
That is great to hear.I will add to the Tepui durability mine is an ex rental 1.5 years other than the rubbing from the ladder when it is in the stored position it is basically as new.
Explorer I
Member III
Member III