Resolved Membership packets

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flamingm0e

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I finally paid for the full kit on August 1st, as I've merely been lurking since 2018.

I've received no information on status of my order, when I log in, it shows my order is unfulfilled, and I've reached out to support email twice and gotten zero responses.

What's the best course of action for me considering it's been 6 weeks?
 
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HaveeBear2

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Sorry to hear about your experience so far, but good for you for supporting your hobby. You might want to send a PM to @Kent R . He can probably check in on things for you and he's typically online. I had a similar experience when I was having trouble with my account. It got pretty frustrating, but eventually I did hear back from 'Support' and got help. I pray for the best, but I think real life stuff has been occupying Michael & Corrie. Their presence on the internet has been limited.
 
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Kent R

Kent R

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HaveeBear2 said:
Sorry to hear about your experience so far, but good for you for supporting your hobby. You might want to send a PM to @Kent R . He can probably check in on things for you and he's typically online. I had a similar experience when I was having trouble with my account. It got pretty frustrating, but eventually I did hear back from 'Support' and got help. I pray for the best, but I think real life stuff has been occupying Michael & Corrie. Their presence on the internet has been limited.
Click to expand...
Got the PM and am working on it. Thanks for the help
 
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flamingm0e

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HaveeBear2 said:
Sorry to hear about your experience so far, but good for you for supporting your hobby. You might want to send a PM to @Kent R . He can probably check in on things for you and he's typically online. I had a similar experience when I was having trouble with my account. It got pretty frustrating, but eventually I did hear back from 'Support' and got help. I pray for the best, but I think real life stuff has been occupying Michael & Corrie. Their presence on the internet has been limited.
Click to expand...
It's been 3 months and I've gotten no response from Support and Ken hasn't been able to help apparently.

I'm going to request my money back and spend it on something useful.
 
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flamingm0e

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RoyD@626 said:
flamingm0e said:
Still no contact.
Click to expand...
Wow. This is not good to hear. I hope you got your issue resolved.
Click to expand...
For open honesty and communication, I received a refund on November 21, and an email that stated I was getting a refund but they were still going to ship my packet in 3 weeks. I still haven't received the packet, and I'm moving in a week, so if it ever shows up I won't get it.

I don't understand the constant inability to fulfill orders, but I got my refund and I'll move on with my life.

It certainly left a bad taste in my mouth.
 
RoyD@626

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flamingm0e said:
RoyD@626 said:
flamingm0e said:
Still no contact.
Click to expand...
Wow. This is not good to hear. I hope you got your issue resolved.
Click to expand...
For open honesty and communication, I received a refund on November 21, and an email that stated I was getting a refund but they were still going to ship my packet in 3 weeks. I still haven't received the packet, and I'm moving in a week, so if it ever shows up I won't get it.

I don't understand the constant inability to fulfill orders, but I got my refund and I'll move on with my life.

It certainly left a bad taste in my mouth.
Click to expand...
That’s sucks. Seems things have gone down hill in recent years. When it started, things were great. Now, sadly, I hear a lot of stories like yours. I was about to order some merchandise but no way now. I won’t probably ever get it.

Well, best wishes my friend and at least you got your money back.
 
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flamingm0e

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RoyD@626 said:
flamingm0e said:
RoyD@626 said:
flamingm0e said:
Still no contact.
Click to expand...
Wow. This is not good to hear. I hope you got your issue resolved.
Click to expand...
For open honesty and communication, I received a refund on November 21, and an email that stated I was getting a refund but they were still going to ship my packet in 3 weeks. I still haven't received the packet, and I'm moving in a week, so if it ever shows up I won't get it.

I don't understand the constant inability to fulfill orders, but I got my refund and I'll move on with my life.

It certainly left a bad taste in my mouth.
Click to expand...
That’s sucks. Seems things have gone down hill in recent years. When it started, things were great. Now, sadly, I hear a lot of stories like yours. I was about to order some merchandise but no way now. I won’t probably ever get it.

Well, best wishes my friend and at least you got your money back.
Click to expand...
Thanks.
 
highboy4x4

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I sure don’t want to pile on this situation but I too had issues with communications with staff. After I decided to support this community, I paid the money. After that, nothing. When emails didn’t warrant a response, I had to use dm to get any attention. He at least acknowledged my concern but then even he went dark. All of a sudden, many weeks later, my kit showed up but still no t-shirt. No apologies for not fulfilling the order in a timely manner… nothing. So I sit here wondering if I will ever get the shirt… . It’s odd that a service oriented company that projects “community” has such issues with communicating with said community. It’s sad that a paying customer has to resort to this type of posting.
We can do better if we try… I know I can….we just have to want to.
 
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Jim SoG

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highboy4x4 said:
I sure don’t want to pile on this situation but I too had issues with communications with staff. After I decided to support this community, I paid the money. After that, nothing. When emails didn’t warrant a response, I had to use dm to get any attention. He at least acknowledged my concern but then even he went dark. All of a sudden, many weeks later, my kit showed up but still no t-shirt. No apologies for not fulfilling the order in a timely manner… nothing. So I sit here wondering if I will ever get the shirt… . It’s odd that a service oriented company that projects “community” has such issues with communicating with said community. It’s sad that a paying customer has to resort to this type of posting.
We can do better if we try… I know I can….we just have to want to.
Click to expand...
Please start new thread and I will get you help...

To many on a thread and people get missed.

Jim
 
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Kent R

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highboy4x4 said:
I sure don’t want to pile on this situation but I too had issues with communications with staff. After I decided to support this community, I paid the money. After that, nothing. When emails didn’t warrant a response, I had to use dm to get any attention. He at least acknowledged my concern but then even he went dark. All of a sudden, many weeks later, my kit showed up but still no t-shirt. No apologies for not fulfilling the order in a timely manner… nothing. So I sit here wondering if I will ever get the shirt… . It’s odd that a service oriented company that projects “community” has such issues with communicating with said community. It’s sad that a paying customer has to resort to this type of posting.
We can do better if we try… I know I can….we just have to want to.
Click to expand...
Please email me with all your order information Kent@OverlandBound.com
 
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